Shipping

Remember that we're normal people too and we want you to have a good experience, the strict terms outlined here are just to cover our bases.

Where we ship

We currently ship within the United States only. We are not set up for international orders; international freight and customs handling on our products is expensive and unpredictable, and we would rather decline the order than surprise you with the cost. Certain exceptions can be made, send me an email.

Processing time

In-stock orders will be shipped out in the order they are received. Note that many products are made to order, some even designed from the ground up for your order; but you will know abou this before you pay. These types of orders will obviously take much longer, but rest assured that you will be a priority. Delivery estimates run from dispatch, not from when you order.

Tracking

You receive a tracking number by email when your order ships. If it has not arrived within 24 hours of the shipping confirmation, double check your spam folder and then send me an email.

Incorrect addresses

Check your shipping address at checkout. We are not able to reroute a parcel once it has been collected by the carrier, and packages returned as undeliverable are refunded less the original shipping cost. Note that I will do my best to contact you about cases like this.

Damage in transit

Photograph the packaging and the part before disposing of anything, then see Returns & Warranty. Carrier claims are difficult to win without photographs of the outer box.