Customer Service

Tell us what you need and we will sort it out. Below is the quickest route to each thing people usually ask about.

Your order

Order confirmations are emailed as soon as payment clears, and include everything you bought. If you created an account, your orders are under your account. Ordered as a guest and want them kept together? Create an account with the same email address and we can attach the order to it.

Digital downloads

Download links are emailed after payment and work for 30 days. With an account they never expire; they stay under your downloads for as long as the account exists. If a link has expired, email us and we will send a fresh one.

Files released by hand, such as licensed CAD packages, are sent once we have confirmed the licence terms with you. You will get an email either way.

Returns, warranty and damage

Return window, condition requirements and what warranty covers are on the returns and warranty page. Contact us for a return authorisation before sending anything back. Report shipping damage with photographs, because carrier claims are difficult without them.

Shipping and delivery

Dispatch times, carriers and what happens to a delayed parcel are on the shipping page. Digital items are emailed and are never shipped, so an order with both arrives in two parts.

Fitment and technical questions

Ask. If a measurement or specification is not on the product page, we will get it for you. Telling us your vehicle and current setup up front means one reply instead of four. There is a short list of what helps on the contact page.

Reach a person

• Sales and technical: support@madmanmotorsports.com
• Orders, returns and downloads: orders@madmanmotorsports.com

Replies usually come within 1-3 business days, often sooner. Replying to an order email is fine too; it reaches the same place and saves you quoting an order number.